Refund & Cancellation Policy

What this policy covers

This page covers services contracted directly with Qavex, including consulting, software development, server management and infrastructure services.

Hosting services ordered through the HostDex brand are covered by the refund and cancellation policy published on the HostDex website, not by this page.

Where Qavex and a client have signed a separate agreement, statement of work or order form, that document governs the engagement and takes precedence over this page to the extent of any conflict.

Project and consulting work

Project work is quoted and invoiced according to the statement of work for that engagement, which sets out the milestones or billing schedule.

If an engagement is cancelled before completion, work already performed and costs already committed on your behalf remain payable. Amounts paid in advance for work not yet performed are refunded, less those committed costs.

Recurring services

Recurring services — such as server management or support retainers — may be cancelled with the notice period stated in the agreement. The service continues to the end of the period already paid for.

Fees for a period already served are not refunded. This is because the service for that period has been delivered, not as a penalty for cancelling.

Third-party costs

Where an engagement includes licences, subscriptions or infrastructure purchased on your behalf, those costs follow the terms of the provider concerned and are refundable only to the extent that provider refunds them.

If something goes wrong on our side

If Qavex fails to deliver a service that has been paid for, tell us. We will first try to put it right. Where that is not possible, we will agree an appropriate credit or refund with you.

How to request a cancellation or refund

Send the request in writing to the registered email address on the Contact page, from an address associated with the engagement. Include the invoice or engagement reference so we can identify it.

We will acknowledge the request and tell you what happens next. Approved refunds are returned by the same method the original payment was made, unless that is not possible.

Statutory rights

Nothing in this policy removes a right you have under applicable law. Specific statutory consumer rights and any mandatory refund windows that apply to Qavex are being confirmed as part of legal review and will be stated here.